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Canary Security Update

Hi Canary backers—

We’re excited to announce that orders are now being shipped to our international backers and pre-order customers!

International shipping

Last week we shared how these international orders had been split into three shipments and at the time of last week’s update they were en route from our forwarder in Hong Kong to our three distribution providers—one in Amsterdam, one in Sydney, and one in Hong Kong. We’re happy to say that those shipments have now all arrived at the respective distribution providers and orders have been shipping out this week. On Monday we began by shipping orders to Singapore and Japan (from Hong Kong) and throughout Australia (from Sydney).

The European shipment got held up in customs for a couple extra days and just arrived at the distribution center yesterday. We’re doing all we can to pick, pack, and ship those orders quickly so that most European orders will still be sent out this week—starting with the UK and Spain tomorrow—with just some orders spilling over into Monday and Tuesday of next week.


App updates

For the best experience, please make sure that you download the latest version of the Canary iOS or Android app prior to setting up your Canary. This especially applies to those of you outside the US because the newest versions of our app features support for international phone numbers. (If you set up your account on an earlier version of the app, you can download the newest version then go into your profile settings in the app to select the appropriate country code for your phone number.)


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